1. Scope
These terms apply to business customers purchasing consulting, engineering studies, audits, production support, technical training or related services from CLC Solution. Consumer transactions, where exceptionally accepted, remain subject to mandatory consumer law.
2. Offers and contract formation
Offers are valid for the period stated in the quotation. A contract is formed when the customer accepts the quotation in writing, signs an agreement or instructs CLC Solution to begin. Changes to scope, assumptions, schedule or deliverables may require a written change order and price adjustment.
3. Customer cooperation
The customer must provide accurate information, safe site access, competent contacts, required data, machine availability, samples, drawings and approvals in due time. The customer remains responsible for plant safety, operating decisions, regulatory compliance and final validation of any production process or component.
4. Performance of services
CLC Solution performs services with professional care based on the agreed scope and information available. Engineering recommendations involve technical judgment and do not constitute a guarantee of a specific production result unless expressly agreed in writing. Remote or on-site delivery is determined in the quotation.
5. Training services
Training content, level, language, location and participant profile are agreed in advance. The customer is responsible for participant selection, attendance conditions and safe access to equipment. Certificates of attendance, where issued, do not represent a governmental qualification or guarantee individual competence.
6. Dates, postponement and cancellation
Dates are binding only when confirmed in writing. The following default cancellation terms apply unless the quotation states otherwise: more than 20 calendar days before the agreed start—no service fee, but non-refundable costs remain payable; 10–20 days—50% of the affected service fee; fewer than 10 days or non-attendance—100%. Reasonable rescheduling may be offered once, subject to availability. CLC Solution may postpone services for illness, force majeure, unsafe conditions or circumstances beyond reasonable control.
7. Fees, expenses and taxes
Fees, currency, payment schedule and included expenses are defined in the offer. Travel time, transport, accommodation, meals, visas, external software, trials and other agreed costs may be charged separately. Any legally applicable taxes will be stated in the final offer or invoice.
8. Invoicing and payment
Invoices are payable within [30] days without deduction unless otherwise agreed. The customer may not withhold undisputed amounts. Late payment may lead to statutory or agreed interest, collection costs and suspension of services after notice.
9. Intellectual property and permitted use
CLC Solution retains ownership of its pre-existing know-how, methods, templates, calculation tools, training materials and general improvements. After full payment, the customer receives a non-exclusive, non-transferable right to use agreed project deliverables internally for the stated project. Training materials may not be recorded, copied, translated, published, resold or used to train third parties without written permission.
10. Confidentiality
Each party must protect non-public technical, commercial and organizational information received from the other party and use it only for the agreed purpose. Confidentiality does not cover information already lawfully known, public without breach, independently developed or required to be disclosed by law. A separate NDA prevails where applicable.
11. Data protection
Each party is responsible for complying with applicable data-protection law. The customer should avoid providing unnecessary personal data and must have authority to disclose any personal or project data supplied to CLC Solution. Further information appears in the Privacy Policy.
12. Third-party tools and customer software
Where customer-selected CAD, simulation, videoconferencing, storage or other tools are used, availability, licences and third-party terms may affect delivery. CLC Solution is not responsible for failures attributable to third-party systems outside its reasonable control.
13. Review and correction
The customer must review deliverables promptly and notify CLC Solution in writing of a material non-conformity within [10] business days. Where justified, CLC Solution may correct or re-perform the affected service within a reasonable period.
14. Liability
To the extent permitted by law, CLC Solution is liable only for direct damage caused by intentional misconduct or gross negligence. Liability for indirect damage, loss of production, loss of profit, loss of data, recall costs or consequential damage is excluded. Any further aggregate liability is limited to the fees paid for the affected service. These limitations do not apply where liability cannot legally be limited.
15. Force majeure
Neither party is liable for delay or non-performance caused by events beyond reasonable control, including natural disasters, epidemics, war, strikes, transport disruption, governmental measures, cyber incidents or utility failures. The affected party must inform the other party and take reasonable mitigation measures.
16. Suspension and termination
Either party may terminate for a material breach not remedied within a reasonable written cure period. CLC Solution may suspend work for overdue invoices, unsafe conditions or missing customer cooperation. The customer must pay for services performed, committed costs and applicable cancellation charges up to termination.
17. Public references
CLC Solution will not publish the customer’s name, logo, drawings, production data or confidential project details without prior authorization.
18. Governing law and jurisdiction
Swiss substantive law applies, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The competent courts will be determined according to the future legal seat and mandatory law.
19. Final provisions
If a provision is invalid, the remaining provisions remain effective. Amendments must be made in text form. The English version may be designated as the controlling version for international contracts if expressly stated in the quotation.